Delivering the Full Value

I believe that whatever is done at this stage will determine whether the client continues to make business with the consultant or not. For the last five years or so, UTB/TSC has suffered some setbacks when it comes to registering for classes. Previous to this students would register based on grade level and by last name, nowadays registration is open to all students at the same time. This causes an overload in the system which ends up crashing and then no one can register. This causes great frustration to our student body and the staff that is trying to help students get into their classes. As far as what kind of contract UTB/TSC and Datatel have, I am not aware of that but having a 24-7 hotline with Datatel would be an excellent tool to avoid numerous headaches to both students and staff. This would be a 24-7 Help Desk that could be called at any time and for any particular problem, of course this more than likely have a fee but this could be worked out. A very helpful tool that I would like to see more is training sessions for people that will be using the new or upgraded software that is being installed. This happens regularly in my line of work, just a few weeks ago, the computer people came in and installed Share point and Microsoft Office 2007 on my computer. Ok, now how does Share point work and what do all these new buttons do when creating a power point presentation. With this in mind, I would definitely include a series of training session on the house. I believe this would create a closer bond between client and consultant.